Question 1

Do you accept returns?

Accepted Answer

Please select the button to view our return policy.

Question 2

Do you ship across Canada?

Accepted Answer

Yes, we offer shipping anywhere inside of Canada.

Question 3

Do you ship outside of Canada?

Accepted Answer

No - Our website does not offer shipping outside of Canada at this time. Many of the items we produce are large and the cost of packaging and international shipping is very expensive therefore we will only offer international shipping by exception. If you would like to have an item shipped to an address outside of Canada we can provide you with a quote. Send requests for shipping quotes to customersupport@carveart.ca. Please include your shipping address and preferred method of shipping.

Question 4

Do you offer customization?

Accepted Answer

Yes! we are always happy to try and accommodate customized or custom orders, please send us an email at customersupport@carveart.ca

Question 5

Do you offer local pick up?

Accepted Answer

Yes - local pickup is available. Select Local Pickup at checkout then e-mail us at customersupport@carveart.ca to schedule a time for pickup. Please include your order # in your email. Thank you

Question 6

Where are you located?

Accepted Answer

We are located south of Spruce Grove Alberta near the intersection of highway 627 and Range Road 275.  Spruce Grove is located 8km (5 miles) West of the Edmonton Alberta City limits.

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